Tracking order

Thank you for shopping at Kastalune. We understand how important it is to know where your order is, and we are committed to providing you with a seamless tracking experience. Below you will find a step-by-step guide to monitor your Skirts, Shorts, and T-Shirts from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number
    Once your order has been shipped, you will receive an email from [email protected] containing your unique tracking number. This number is essential for monitoring your package.
  2. Choose a Tracking Method
    You can use the tracking number directly on our carrier’s website, or for a more comprehensive view, we recommend using a third-party tracking service.
  3. Enter Your Tracking Number
    Simply copy the tracking number from your email and paste it into the tracking field on the chosen platform.
  4. View Real-Time Updates
    The tracking service will display the current status, location, and estimated delivery date of your package. Updates are typically refreshed every few hours.

Recommended Third-Party Tracking Service

For a reliable and user-friendly tracking experience, we suggest using 17Track. This platform supports over 700 carriers worldwide and provides detailed shipment history.

How to use 17Track:

  • Visit 17Track.net.
  • Paste your tracking number into the search bar on the homepage.
  • Click the "Track" button or press Enter.
  • You will see a timeline of events, including when the package left our facility, customs clearance (if applicable), and the final delivery scan.

No account or registration is required to use 17Track—simply enter your tracking number and get instant results.

What to Do If Your Tracking Information Is Not Updating

It is normal for tracking updates to take 24–48 hours after shipment, especially for international orders. If your tracking number shows no results after 48 hours, or if the status has not changed for more than 5 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide you with an update.

Important Notes

  • Tracking numbers are typically activated within 24 hours of shipment.
  • Delivery times may vary based on your location and the shipping method selected at checkout.
  • For the most accurate information, always refer to the tracking service you are using.

We hope this guide helps you stay informed every step of the way. If you have any further questions, do not hesitate to reach out to [email protected].