Privacy policy

At Kastalune, we are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase products such as skirts, shorts, and T-shirts. By using our website, you agree to the practices described below.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your name, billing and shipping address, email address ([email protected] for inquiries), and payment details (processed securely by third-party payment providers).
  • Order Information: Products purchased, order history, and transaction details.
  • Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy below) to enhance site functionality and security.

How We Use Your Information

Your data is used exclusively for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery updates.
  • Communicating with you about your order status, returns, or customer service via email ([email protected]).
  • Improving our website, product offerings, and user experience through aggregated analytics.
  • Complying with legal obligations, such as tax and fraud prevention requirements.

We do not use your information for marketing or promotional purposes without your explicit consent. Since we do not operate a user account center, we do not store login credentials or profile data.

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
  • Payment information is processed directly by PCI-DSS compliant payment gateways; we do not store full credit card numbers.
  • Your data is stored on secure servers with restricted access, and we regularly review our security practices to prevent unauthorized access, alteration, or disclosure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is typically kept for a period of 5 years after your last purchase to comply with tax and accounting regulations. After this period, your data is securely deleted or anonymized.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) for transaction handling.
  • Shipping carriers (e.g., FedEx, UPS) for order delivery.
  • Analytics providers (e.g., Google Analytics) for website performance tracking, under strict confidentiality agreements.

These third parties are contractually obligated to use your data only for the specified services and to protect it in accordance with applicable privacy laws.

Your Rights

Under international privacy regulations, including the GDPR and CCPA, you have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for specific purposes, such as analytics.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, as required by law.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic. We use:

  • Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart.
  • Analytics Cookies: To understand how visitors interact with our site, helping us improve performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

International Data Transfers

As a global online store, your data may be transferred to and processed in countries outside your residence, including the United States. We ensure that such transfers comply with applicable laws by using standard contractual clauses or other approved mechanisms to safeguard your information.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will promptly delete it. Please contact [email protected] if you believe this has occurred.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your data, please email us at [email protected]. We are here to help and will respond promptly.