Shipping policy
Shipping & Delivery Policy
At Kastalune, we are committed to delivering your order of skirts, shorts, and t-shirts in a timely and reliable manner. Please review our shipping policy below for details on how we process and deliver your purchases.
Shipping Method
We offer one standard shipping option for all orders. This method is available to all customers and covers delivery to most locations.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.
Delivery Time
Standard shipping delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Please note that these are estimates and actual delivery times may be affected by customs clearance, local postal services, or unforeseen delays.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the weight of your items. There are no free shipping promotions or thresholds—every order incurs a standard shipping charge.
Order Tracking
Once your order is shipped, you will receive a tracking number via email at the address you provided. You can use this number to monitor your package’s progress through the carrier’s website.
Delivery Address
Please ensure your shipping address is accurate and complete at the time of purchase. Kastalune is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected].
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please reach out to us at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if applicable, arrange a replacement or refund.
International Orders & Customs
For international shipments, you are responsible for any customs duties, taxes, or import fees imposed by your country. These charges are not included in the shipping cost and are determined by local customs authorities. Kastalune cannot predict or control these fees.
Contact Us
If you have any questions about our shipping policy, please email us at [email protected]. We are happy to assist you.